General Returns and Refunds Policy

Online Orders

We accept returns on online purchases within 14 days of delivery.

If you are not completely satisfied with your item, please contact us as soon as possible at returns@villierspaske.co.uk.

In-Person and Private Sales

Items purchased in person, including at Portobello Market, private viewings, office appointments or client visits, are eligible for exchange only within 14 days of purchase, subject to availablility.

Due to the nature of in-person sales where items can be inspected before purchase, refunds are not offered unless an item is found to be faulty.

Return Conditions

To be eligible for return, items must:

• Be returned in their original, unworn condition
• Not be damaged or altered in any way
• Include original packaging or presentation box

Non-Returnable Items

Due to the nature of vintage and antique jewellery, the following items cannot be returned:

• Rings that have been resized
• Items that have been worn or damaged after receipt
• Items that have been altered, customised, or repaired at the customer’s request
• Bespoke or made-to-order pieces

Return Process

To initiate a return, please contact us at returns@villierspaske.co.uk.

Once your return request is approved, we will provide instructions for returning the item.

Return Shipping

• Customers are responsible for return shipping costs
• Returns must be sent via a secure, tracked, and insured service appropriate for the item’s value
• We recommend using Royal Mail Special Delivery or a reputable carrier

Please note:

• We are not responsible for items lost or damaged during return transit
• Any custom charges or additional fees incurred during return maybe deducted from your refund

Refunds

Once your return has been received and inspected:

• We will notify you of the outcome
• If approved, your refund will be issued to your original payment method
• Refunds are typically processed within 5 – 10 working days

We reserve the right to refuse a refund if the item is returned in a condition that does not meet the above requirements.

Faulty or Incorrect Items

Please inspect your order upon receipt. If your item arrives:

• Damaged
• Faulty
• Incorrect

Please contact us within 48 hours of delivery, including:

• Your order number
• A description of the issue
• Photographic evidence where possible

We will resolve the issue promptly and at no additional cost to you.

Need help?

If you have any questions regarding returns, please contact returns@villierspaske.co.uk.